Returns & Exchanges

At LiTime-US, we stand by the quality of our power solutions and offer a 30-day risk-free return policy for items in their original condition. Whether you need a different battery capacity or a refund, our team is dedicated to ensuring your energy needs are met with complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all accessories, cables, and manuals are included to avoid restocking fees.

• 3.
  Ship to Warehouse

  Affix the provided shipping label or use a tracked carrier to send your item to our designated US service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your refund or exchange within 3-5 business days to your original payment method.